Archive for the ‘Service’ Category

Service Myths and Facts – What Your Dealership Can Offer

Wednesday, January 15th, 2020
When your check engine light comes on it’s not the time to start to worry – it’s the time to know you have a reliable one stop service shop at Three Rivers Volkswagen.

Often the idea of taking our vehicles in for service makes most of us cringe, and we are familiar with myths like dealerships are the most expensive. However, if you do not choose to service your car at the dealership which you purchased, the warranty is void. This isn’t the exact truth, and those who have known a mechanic may already be aware of this. To keep certain parts of the warranty valid, some services do need to be completed at a dealership, but the benefit is that often these services are free.

Another reason individuals shy away from dealership service is that it may seem that it can often take an extended period of time to get a service completed. If you have ever had a vehicle with a significant problem or even taken yours in for service and received an unexpected call – you know any service department usually provides an approximate return time, but there is never a guarantee. Some of the most common myths that arise from dealership service can be debunked with a few facts. 

Don’t get stuck waiting…

First- many dealerships offer either a shuttle service or the availability of loaner cars. If you need to drop your vehicle off for the day, let the dealership know in advance – often, they will be able to provide you a ride to work, so you don’t have to sit in the dealership all day. However, keep in mind that most dealerships are now equipped with WiFi and often have work stations and provide an endless supply of coffee. If you are bringing your car in for a service that may require the dealership to be in possession of your vehicle for more than 24 hours, the better option may be requesting a loaner vehicle. This can also be a great option if you are thinking about checking out a new car. Loaner vehicles are often the same brand as the dealership and maybe a few years older, but they may come in a model you’ve never driven. 

When you decide to take your car to an independent service shop, you may have the option of unlimited caffeine, however, you may be stuck there for the entire day. Reasons that your service can often take longer than expected at an independent service provider include that they may not have the parts on hand as a dealership would. 

More service bays means more completed services – this is one benefit to a dealership.

Get the one trip fix

A dealership may be able to save you a second trip in or keeping the vehicle overnight because they have the specialty parts needed stocked regularly. At the same time, this can also be one of the reasons it’s thought that dealerships are more expensive. A dealership will carrier the Original Manufacturer’s Equipment, also known as OEM, which was created specifically for your car’s make and model. Many times independent service centers can provide parts that are similar but not identical. Parts may be rebuilt or refurbished, generic, or even used, which can cut costs, too. 

Another way that independent service centers can cut costs is by cutting down labor costs by taking what could be considered shortcuts to complete the work that needs to be done. This doesn’t mean they are giving you a poor service. What it means is that at a dealership, the mechanics are required to complete each and every service to the exact specifications of the manufacturer to ensure everyone receives the same quality. Dealership mechanics are often experts in their area and can make suggestions based upon their prior experience with the same vehicle. Often you might hear individuals claim they feel as a dealership “upsold” them on unnecessary services. Your dealership mechanic knows what to anticipate from your car due to extensive brand training. Therefore if you are just coming in for an oil change and they happen to note the particular mileage on your car is close to another service or notice something out of character about your vehicle, they may suggest service. 

Independent service centers may not realize items like this or may only be investigating the cause, which leads you to them. Keep in mind just because any service center makes a recommendation, it’s likely because they anticipate you will need this service shortly. If you choose to go to an independent service center and they do not perform a comprehensive vehicle check, as a dealership would have, you could end up spending more in the end. You may have thought your car was only due for one service – however, upon closer inspection and seeing within the next 3-6 months you might need these services does not mean your dealer is trying to take advantage of you, they are trying to help. By offering you the opportunity to handle these particular issues while your car is already in for service, they could be preventing a second – or even third- service trip. 

Volkswagen Master Techs are experts in their craft.

Finally, I cannot stress enough individuals who work in the service area of a dealership are experts in their craft, and again, they know more about your vehicle than anyone. You may trust your mechanic to be honest with you because you have been using him since you were 16. However, he cannot anticipate the common problems or needs for your vehicle. In the end, service will always be a personal preference – some individuals like to see their mechanic face to face, while others don’t mind dealing with a service department in exchange for exceptional quality in their vehicle. Whichever you choose, do keep in mind that we are only seeking to provide you with the best in quality manufacturer’s products and exceptional service here at Three Rivers Volkswagen

Plus- if you decide to stick around while your vehicle gets serviced, we provide attention from a very loving, playful, energetic pup! Not to mention you can schedule your service with us from the comfort of your home.

Latest Technology to come to Volkswagen Vehicles

Thursday, January 9th, 2020

It’s finally arrived the year 2020, which has been depicted in many movies – especially in the 80s- to feature technologies like flying cars (think Back to the Future).

However, with the first full week of 2020 behind us and the reveal of many concept cars to come, it seems we have fallen behind our fictional technology goals. Outside of fiction, we have managed to create an autonomous vehicle and continue to evolve in the area of self-driving cars. The evolution of the ease of driving has presented one of the lastest concept vehicles featuring a steering wheel in the center console controlled by the palm of your hand (gamers get ready this is your time!).
At the beginning of 2010, our expectations for a flying car, or even a self-driving car, weren’t quite set. We had just begun to see the evolution of the remote start, which is now pretty standard. A few articles for the early 2010’s highlight features like driver assist but still say it’s unlikely cars will drive themselves. They predicted 2020’s standard features to be most of what we are seeing these days like blindspot monitoring, adaptive cruise control, Bluetooth pairing, wi-fi, and fuel economy. There were a few guesses that missed the mark, such as night vision; however, LED headlights have become a standard feature.

Beyond some of the exterior features, the idea of vehicles being able to ‘talk’ to one another was another prediction for 2020. This has become more of an app feature, think Waze, instead of a standard car feature, that doesn’t mean that this idea isn’t possible. I don’t think we’ll be seeing vehicles take flight in this decade but, we will be seeing plenty of upgrades, and more of these technologies become standard features for safer driving.

Volkswagen Quantum routing prototype that may help make mapping your drive easier.

For the new decade, Volkswagen has enhanced both standard and optional features, and we’re here to help walk you through what they are and how to use them.

Here at Three Rivers Volkswagen, we know a new car to you doesn’t mean that you are investing in a 2020 many people this year will buy pre-owned vehicles, and we know for many of you this will be your first car equipped with technology. We know some of you are still adjusting to a phone without a home button – even though this is becoming old technology- we still have a walkthrough on how to pair your phone to your car for your convenience. If you are still nervous, we can have one of our expert sales consultants show you how to do this and maybe a few helpful apps for you. However, models with Car-Net feature these on display and depending on your phone searching your apps store for Andriod Auto or Apple CarPlay, and you’ll be met with plenty of suggestions.

If this is your year and you are looking for that upgrade to 2020, or maybe your lease is up (or you’re considering an early lease upgrade), why not stop in and check out what technology awaits you.

Most of the 2020 models for Volkswagen come standard with Car-Net,

the best way to describe what Car-Net offers is when it would be useful. Think about what is essential when you are driving – directions to where you are going, keep yourself entertained for the long haul (music and audiobooks), and of course, emergencies. Car-Net offers app connectivity, Google assistance, and Siri, music streaming services, and more -plus, you never have to take your hands off the wheel. Wi-fi is even available for a more significant portion of 2020 vehicles.

Keyless entry and push-button start come standard on most of our 2020 models,

as well as, memory for up to three driver’s seat settings. Some of the best features that the 2020 Volkswagen’s offer are the standard driver-assist package. This includes features like Forward Collision Warning and Autonomous Emergency Braking with Pedestrian Monitoring (Front Assist), Blind Spot Monitor, and Rear Traffic Alert. For the most part, the names are self-explanatory, but, if you have never actually experienced these features, they will change the way you feel about driving. Especially if your daily commute is a long one, or if you simply just enjoy traveling, you will love these additional features. These features provide extra safety for your friends and family so you can drive in complete comfort, especially great if your family has new drivers. Besides all the tech featured in our 2020 models, there are plenty of sleek and stylish exterior changes to get excited for.

As 2020 models begin to roll off the line and into our dealership, we will likely start to see new and exciting things to get ahead of the game for 2021. Looking ten years into the future autonomous driving seems likely to become even more common, but for those of us who still enjoy the drive – I’m sure we’ll continue to see greater things.

Check out Three Rivers Volkswagen great selection of 2020 vehicles and more. Schedule your test drive today and ask about all the great technology that accompanies your vehicle!

Get Driving this Winter

Tuesday, December 3rd, 2019

Often it’s too late when we realize something we should have done, something we know is important but never as important as when it’s too late. If you are anything like me, winterizing your car is one of those things. With the thoughts of the first snow of the season closing in on western Pennsylvania, there is no better time to get this process started. Yes, that is precisely what it is, a process.

It may seem almost archaic with all of the technological advancements that our cars, trucks, and SUVs offer us but, much like humans machines error as well. Sure your vehicle will tell you when your air pressure or washer fluid is low but, sometimes this isn’t exactly the fair warning we need. Not to mention, some of us don’t change windshield wipers every time we get an oil change or twice a year like necessary, even with a calendar in our pocket daily. While you are trying to remember all of these little things, don’t forget to check your battery too! Our list below will provide you will all the crucial steps to make sure your vehicle is ready to face any winter blast that comes your way. (more…)

Bosch fuel pump problems spark recall of 2015 Volkswagen Golf

Tuesday, May 5th, 2015
2015 volkswagen golf recall bosch

Over 6,000 models to be recalled due to faulty component

Following BMW and Nissan from a few weeks ago, Volkswagen has recalled some of their vehicles in order to replace Bosch-supplied fuel pumps. The problem arises from some of the pumps featuring a nickel plating that could flake off and cause problems with the part. In particular, Volkswagen has announced the recall of models of the 2015 Volkswagen Golf, Audi A3 and GTI. (more…)

Need new tires? We can help you save.

Friday, April 10th, 2015
New tire coupons Pittsburth PA

New tire coupons Pittsburth PA

It’s that time of year when your life on the road starts to change a bit… the snow and ice have receded, potholes are in full bloom, and your tires may or may not be ready to take on another season. Today we’re going to give you some of our tips for determining whether your tires are in need of replacement, and more importantly tell you how you can save some money on a new set if they are! We’ve got your new tire coupons, Pittsburgh PA! Read on for details:   (more…)